Customer Relations Staff - Life At Viction

Join Life At Viction as a Customer Relations Staff and become a key player in delivering exceptional customer experiences in Jakarta. This role is perfect for individuals who are passionate about building strong customer relationships and ensuring satisfaction in a dynamic and fast-paced environment. You will be the face of our company, handling customer inquiries, resolving issues, and ensuring that every interaction leaves a positive impression.

At Life At Viction, we are committed to providing top-notch services and maintaining long-term customer relationships. As a Customer Relations Staff, you will play a crucial role in our customer service team, using tools like Zendesk and Salesforce to manage and track customer interactions efficiently. This position offers a unique opportunity to grow professionally while making a significant impact on our customers' lives.

In this role, you will be responsible for handling a wide range of customer inquiries, from product information to complaint resolution. You will work closely with our sales and support teams to ensure seamless communication and outstanding customer service. If you are a proactive and detail-oriented individual with a strong desire to help others, we invite you to be part of our team and help us continue to build a loyal customer base.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and complaints via phone, email, and chat, ensuring timely and satisfactory resolutions.
• Manage and track customer interactions using Zendesk and Salesforce to maintain accurate records.
• Collaborate with sales and support teams to provide comprehensive customer support.
• Monitor customer feedback and suggest improvements to enhance service quality.
• Assist in the development and implementation of customer service strategies and initiatives.
• Maintain a high level of professionalism and confidentiality in all customer interactions.
• Provide exceptional customer service by going above and beyond to meet customer needs.
• Participate in team meetings and training sessions to stay updated on best practices and company policies.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Communications, or a related field.
• Minimum of 2 years of experience in customer service or a related role.
• Strong communication skills, both written and verbal, with the ability to handle difficult conversations.
• Excellent problem-solving skills and a customer-centric approach.
• Proficiency in using customer relationship management (CRM) tools like Zendesk and Salesforce.
• Ability to work well under pressure and manage multiple tasks simultaneously.
• Fluent in both English and Indonesian.
• Previous experience in a fast-paced, high-volume customer service environment is a plus.

🛠️ Keahlian

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